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We’d love to hear from you!

We appreciate your time and feedback, which will help us improve the quality of our services. This survey should take approximately 32 seconds to complete.

Overall Experience

I am highly satisfied 🟢
I am satisfied 🟡
I am not satisfied 🔴
Q. How would you rate your overall experience with the insurance enrollment process?

Did you receive timely and clear communication about the insurance enrolment process?

Did you receive timely and clear communication about the insurance enrolment process?
A
B

Was the support/helpdesk team responsive and helpful in addressing your queries?

Was the support/helpdesk team responsive and helpful in addressing your queries?
A
B

What mode(s) of communication were most helpful for you? (Select all that apply)

What mode(s) of communication were most helpful for you? (Select all that apply)

Do you feel confident in your understanding of what is covered under your insurance plan(s)?

Do you feel confident in your understanding of what is covered under your insurance plan(s)?
A
B

Were you aware of the additional benefits available (e.g., wellness programs, teleconsultation, parental cover)?

Were you aware of the additional benefits available (e.g., wellness programs, teleconsultation, parental cover)?
A
B

What could have made the enrollment process smoother or better for you?

How likely are you to recommend Plum to a friend or a colleague?

How likely are you to recommend Plum to a friend or a colleague?
Not LikelyVery Likely