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We’d love to hear from you!
We appreciate your time and feedback, which will help us improve the quality of our services. This survey should take approximately 32 seconds to complete.
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Overall Experience
I am highly satisfied 🟢
I am satisfied 🟡
I am not satisfied 🔴
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Q.
How would you rate your overall experience with the insurance enrollment process?
Did you receive timely and clear communication about the insurance enrolment process?
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Did you receive timely and clear communication about the insurance enrolment process?
A
Yes
B
No
Was the support/helpdesk team responsive and helpful in addressing your queries?
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Was the support/helpdesk team responsive and helpful in addressing your queries?
A
Yes
B
No
What mode(s) of communication were most helpful for you? (Select all that apply)
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What mode(s) of communication were most helpful for you? (Select all that apply)
Emails
Webinars/Live sessions
Helpdesk support (chat/email/phone)
HR announcements
Enrollment platform messages
Do you feel confident in your understanding of what is covered under your insurance plan(s)?
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Do you feel confident in your understanding of what is covered under your insurance plan(s)?
A
Yes
B
No
Were you aware of the additional benefits available (e.g., wellness programs, teleconsultation, parental cover)?
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Were you aware of the additional benefits available (e.g., wellness programs, teleconsultation, parental cover)?
A
Yes
B
No
What could have made the enrollment process smoother or better for you?
How likely are you to recommend Plum to a friend or a colleague?
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How likely are you to recommend Plum to a friend or a colleague?
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2
3
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5
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10
Not Likely
Very Likely
Submit
